Terms & Conditions

1. PAYMENT

  • We accept all major credit cards. Paypal handles all online payments.

     You can also make payment to:

     Bank Name: HSBC

     Account Name: Cherish Wedding Ltd t/s Spotlight Image

     Account No: 817-372154-838

  • If you don’t have credit cards, you can come to our store in Flat F, 2/F, Po Ming Building, 2-6 Foo Ming Street, Causeway Bay, Hong Kong. You can pay by cash, credit card or EPS in our store and have the goods immediately. Call us before you come to our store.

  • For any questions regarding our online purchase, please contact info@makeupatelier.hk

 

2. ORDER

  • Upon receiving the placed order, an email notification will be sent out within 1to 3 working days, confirming the order and stock availability.

  • For making amendment on a placed order, please contact us on info@makeupatelier.hk with your order details. But please note that we normally process our order within 1 to 3 working days, so make sure you contact us as soon as possible! 


  • For order cancellation, providing that the order has not yet been processed and dispatched, the order can then be cancelled and refunded. Please contact us directly on iinfo@makeupatelier.hk as soon as possible. For any dispatched order, you may refer to section 5 on return policy. 



3. SHIPPING

  • All products are shipped out from Hong Kong.

  • A shipping confirmation email will be sent out along with a tracking reference number. All deliveries are arranged with YAMATO TRANSPORTHK LTD. or registered mail. Please refer to your shipping confirmation email for details regarding our shipment. 


  • As delays are inevitable, this may due to custom clearance at destination. www.makeupatelier.hk holds no liability over delays. 

     

4. RETURNS

  • If our products do not meet your expectations, please fill in details in Returns within 7 working days from receiving the goods. Goods must be returned to Hong Kong.

  • Goods must be returned to us in the original condition, unused, undamaged and with original packaging intact. Only the amount paid for the product itself will be refunded via PayPal. Additional charges on shipping, handling, taxes and related fees and expenses will not be refunded. 

     

5. COPYRIGHT

  • All trademarks, product names, company names and logos appearing on www.makeupatelier.hk are the property of their respective owners. All content on our site, including design, text, graphics, logos, button icons and images are the exclusive property of Spotlight Image and are protected by Hong Kong and international copyright and other applicable intellectual property laws.
     

6. TERMS

  • Products shown here on the website are available while stocks permit and can be removed without any prior notice. 


  • We aim to display the colours and proportions of our products as accurately as possible on this website, however various screen settings can affect the display of an image. www.makeupatelier.hk cannot guarantee the discrepancies between the actual item and the displayed image on the website.

  • www.makeupatelier.hk may refuse any purchase order or may terminate or suspend your access to all or part of the site, without notice, for any conduct that www.makeupatelier.hk in its sole discretion and believes is in violation of any applicable law or is harmful to www.makeupatelier.hk or a third party.

  • Customers should be aware that there are some product items with limited amount in stock where each customer may only be able to purchase limited quantity under one single bill.
     

7. CUSTOMER SERVICE

  • For any inquiries, customers may give notice to www.makeupatelier.hk at any time by means of email to info@makeupatelier.hk or by post to the following address: Flat F, 2/F, Po Ming Building, 2-6 Foo Ming Street, Causeway Bay, Hong Kong.
     

The Terms of Use may be modified from time to time without prior notice. Customers are advised to read the Delivery Information , Privacy Policy , Terms & Conditions before you place the order.

 

The Terms of Conditions were updated on 8 Jan 2013.